Internship Details

Internships Descriptions

The CRM & ERP Tools Internship at SkilLeo is designed to give students and freshers a hands-on understanding of how modern businesses use Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools to drive growth and streamline operations.

In this course, you’ll get practical exposure to leading platforms like Zoho CRM and Salesforce, which are widely adopted across industries to manage customer data, automate sales workflows, and support client relationships. On the ERP side, you’ll understand how tools help integrate various departments such as HR, accounting, inventory, and supply chain within a single software ecosystem.

You will engage in use-case-based learning, where you simulate business processes like lead tracking, pipeline management, customer communication, invoicing, inventory updates, and task automation.

Key Topics Covered:

• Introduction to CRM & ERP systems and their business impact

• Navigating Zoho CRM: Leads, Contacts, Deals, Campaigns

• Salesforce Basics: Objects, Opportunities, Dashboards

• Automating workflows and email campaigns

• Introduction to ERP modules: HR, Inventory, Finance, Projects

• Integrations and reporting in CRM/ERP

• Real-world business use cases for tool implementation

Practical Outcomes:

• Create and manage leads and sales pipelines

• Configure dashboards and reports

• Set up automation for email follow-ups and task reminders

• Understand interdepartmental process mapping using ERP tools

• Execute mini projects for client management and invoicing

Skills You’ll Gain:

• Hands-on experience with Zoho CRM and Salesforce

• Understanding of ERP functionality and business process flow

• Data-driven decision-making using CRM reports

• Marketing automation and lead nurturing

• Client servicing and technical documentation

Ideal For:

• Students of BBA, BCA, B.Com, MBA, or Computer Science

• Aspiring CRM Executives, Business Analysts, Sales Ops Specialists, or ERP Consultants

• Individuals interested in Tech-enabled Business Process Management

This internship provides a blend of technical and business understanding that companies look for in roles spanning sales, support, admin automation, and operational optimization. With real tool experience, you'll gain the edge required for modern tech-integrated roles.